UCR Technology has more than 80 technicians all over Mainland China, Macau and Hong Kong. To ensure our technicians having the professional knowledge to solve customers’ enquiries, each of our technicians not only has received a professional training in software and hardware, but also has passed all assessments conducted by experienced trainers.

Let’s take a look into one of our technician, Mr. Cheng’s job and finds out how UCR provides efficient and professional technical support services to our customers.

Understand customers’ needs through well communications

UCR provides customers with one-stop services of software and hardware setups, technical assistance, warranty and maintenance. Today, a new customer is going to step up their dried fruit and tea shop at one of a mall. Mr. Cheng has already been communicating with the customer and gaining a deep understanding of their business flow and any specific needs a month in advance. Therefore, he could input the product menu and promotion scheme in our IQPOS system. That allowed the customer to confirm the POS interface, and for the day to have all the software and hardware installed successfully which satisfied our customer with smooth and optimal performance.

A systematic and efficient after-sales service

Apart from assisting new customers on their business, our technical support team also considers existing customers’ needs. When our hotline team receives service call and input the enquiry in a log system, the technical support team is able to look into the cases in real time which would reduce customers’ waiting time. The technical support team sorts the cases in relation to its emergency status. If needed, onsite technicians will be sent to site for inspection and repair works. Technicians would also carry back-up hardware to replace any broken-down hardware to avoid store operation being affected.  

The flexible maintenance plan

As there are different needs from the diverse retail and catering businesses, UCR provides several maintenance plans to ensure our customers’ operation expenses are well spent. Customers can choose a suitable plan regarding to their own needs, for instance being able to receive technical support during UCR’s non business hours.  

Listen to customers, strives for the best

The friendly opinions and compliments provided by our customers allow UCR to gain an understanding of market needs. Furthermore, management team demands frequent checks on the technicians’ skills and performances, in order to make any improvements and have our company stay in the lead within the market.